Refund policy

 

Return, Replacement & Refund Policy

1. No Returns / Final Sale

  • All sales are final.
  • We do not accept returns for change of mind, wrong choice, or any other reason, except in the cases described below.
  • Please be certain about your purchase before placing the order.

2. When We Offer Replacement

We will provide a replacement (same product) if:

  • The product you received is damaged, broken, or defective.
  • You received the wrong product — i.e., different item than what you ordered.

3. How to Request a Replacement

To be eligible for a replacement, you must:

  1. Report the issue to us within 3 days of receiving the product.
  2. Provide proof: photos or video showing the damage, defect, or wrong item.
  3. Provide your order number and a description of the issue.
  4. Ship the incorrect/damaged product back, if we ask you to.

4. Replacement Process

  • Once we verify your claim (based on the evidence), we will send you a replacement of the same product, subject to stock availability.
  • Replacement shipping cost: We will cover the replacement cost.
  • Estimated time to dispatch replacement: after verifying the issue.
  • If the same item is not in stock, we will inform you and offer an alternative (if possible) or, if appropriate, a refund (see below).

5. Refunds (Only in Specific Cases)

We do not offer refunds in general. However, refunds will be considered in the following cases:

  • When a replacement is not available (same product is out of stock and we can’t provide a suitable alternative).
  • If the customer specifically requests a refund instead of replacement (only after we verify the issue).
  • Refunds will be made to the original payment method.

6. Proof & Verification

  • You must share clear evidence (photos/videos) of the damage or the wrong item.
  • We reserve the right to inspect the returned item (if return is asked), or ask for more proof before processing the replacement or refund.
  • Claims without sufficient proof may be rejected.

7. Shipping for Replacements

  • Replacement items will be shipped to you once the claim is approved.
  • [If applicable] Return shipping for the wrong/damaged item: covered by us .
  • We recommend you use a trackable shipping method so that the return (if required) can be tracked.

8. Limitation of Liability

  • We are not responsible for damage caused after delivery (e.g. by misuse).
  • If the returned item (for replacement) is found to be used, altered, or not as described in the claim, we reserve the right to reject the replacement / refund.

9. How to Contact Us

  • Email: avinaystore@gmail.com
  • Subject line: “Replacement Request – Order #[order number]”
  • Please include: order number, description of issue, and photographic/video proof.

10. Policy Changes

  • We reserve the right to modify or update this policy at any time without prior notice.
  • Any changes will be posted on this page and will apply to future orders.